How to Blow a Job
Interview
by Sharon Voros
The candidate's background, experience and education were
exactly what the company wanted in a new executive vice
president. "On paper, there was no better match,"
says Don Clark, a recruiter in Fort Worth, Texas. "But
after interviewing him in person, we knew we'd have to keep
looking." Wearing a rumpled suit and dirty shoes, the
candidate's appearance was the first strike against him, Mr.
Clark says. His poor posture and big mouth were the final
nails in the coffin. "The candidate didn't look or act
like an executive," the recruiter says. "What's
worse, he lectured me for 45 minutes on what my client was
doing wrong and why he was just the man to fix the
problem."
Though unemployment may be rising, many companies are still
hungry for talented managers. But even the best candidates
won't get offers if they bungle their interviews with
prospective employers or recruiters.
No
longer a perfunctory chitchat session, the interview is the
ultimate test of a candidate's suitability. This is where a
candidate's appearance, manners, charisma, communication
skills, strategic thinking and fit with the company's culture
are scrutinized and evaluated.
A strong personal interview often can compensate for a weak
resume. While conducting a search for an executive vice
president, Todd Noebel, president of the Noebel Search Group
in Dallas, interviewed a candidate with a conventional resume
and lukewarm reputation. "Contrary to my expectations, he
was distinguished and composed," he says. "He asked
probing questions that showed he had researched the client's
strategic situation. Most important, he seemed genuinely
interested in my client." Mr. Noebel strongly recommended
the candidate, who was hired and is performing successfully.
Candidates with superior credentials sometimes mistakenly
believe that showing up and answering questions is all that's
required to secure an offer. Even if you've been solicited for
the position, you easily can take yourself out of the running.
DON'TS
- Act disinterested. Headhunter Jack Clarey of Clarey
& Andrews, a Chicago search firm, was seeking a CFO
for a publicly held technology company headquartered in a
rural community. During an interview, Mr. Clarey's
strongest candidate questioned him repeatedly about the
difficulties of uprooting himself and his family from a
large city and whether he would be happy in a rural
location. "Needless to say, we rejected him,"
says Mr. Clarey.
Don't bother to interview unless you have some interest in
the position. The recruiter or company may have called you
first, but you're expected to demonstrate curiosity and
enthusiasm when you interview.
- Go unprepared. You can't ask intelligent questions if
you're in the dark about the employer's industry, operations
and performance. Reviewing the company's annual report and web
site is the absolute minimum amount of research you should do
before the interview. Don't ask questions that are answered
plainly by these resources.
- Talk too much. An internal candidate for a
$200,000-a-year position at a major investment bank ideally
matched the position's specifications, according to recruiter
Jac Andre, a partner with Ray & Berndtson. But he was
disqualified automatically when he talked for more than an
hour without making a single point. "He rambled on and on
without answering my questions," says Mr. Andre.
When responding to a question or making a comment, get to
the point. Nothing demonstrates your insecurity more than
endless commentary that goes nowhere.
- Talk too little. You're expected to be an active
participant in the interview, not simply a head nodder.
One-word answers brand you as uninterested, scared or uppity.
- Display bad manners. Ann Peckenpaugh, a recruiter with
Schweichler Associates Inc. in Corte Madera, Calif., was
convinced a candidate was a perfect fit for her client, a
high-tech company in Silicon Valley. "He was ideal on
paper, and unlike many 'techies,' he was a good communicator
on the phone," she says. But when she met him in person
over dinner, he horrified her by picking up his roast chicken
dinner with two hands and eating it off the bone. "We
were waiting for him to growl," says Ms. Peckenpaugh.
- Knock your current (or past) employer. Badmouthing a
boss is perhaps the ultimate interview offense. Recruiters and
employers know that if you air dirty laundry about your firm,
you're likely to be a malcontent in your next position as
well. Even if you're convinced your boss is a felon, stick to
your own accomplishments and the resulting performance when
discussing your situation.
Additionally, don't assume interviewers aren't listening if
they stop taking notes. Some recruiters pride themselves on
generating confidential, personal information through
"stealth" meetings over meals, where candidates tend
to lower their guard. "When I put my notepad away,
candidates say amazing things," says Bob Clarke,
principal with Furst Group/MPI, a recruiter based in Rockford,
Ill. "That's when they're likely to run down their
current employer, drop names inappropriately or even use foul
language."
- Take credit for things you didn't do. While it's
important to explain your role in accomplishing results, don't
overstate your authority or responsibility. Your claims are
likely to be checked with current or former colleagues,
customers or bosses. Avoid saying "I" as much as
possible: no one in a corporate environment does things
single-handedly.
- Hide holes in your resumes. Don't follow the example of
the candidate who advised Chip McCreary, chief executive
officer of Austin-McGregor International, a Dallas recruiter,
to avoid calling him at work because the voice-mail system was
being changed. "Naturally, I called right away,"
says Mr. McCreary. "The receptionist told me he was no
longer with the company."
Periods of unemployment and falsified dates and degrees
also are simple to detect. Address resume gaps or other
potential concerns directly and have an explanation about why
they made sense and what you learned from them.
- Show lack of confidence in the prospective employer.
Steven Darter, president of People Management Northeast, a
recruiter in Avon, Conn., once interviewed a candidate who
spent an hour itemizing the potential employer's problems.
"He told me he could get it all turned around, but
couldn't give me any specifics," says Mr. Darter.
"We crossed him off the list the minute he left the
room."
You can express concerns about some aspect of the potential
employer's strategy, product line or operations --
particularly if you can suggest a better approach. But don't
let the interview deteriorate into a critique session.
Employers want managers who are excited by opportunities, not
dismissive of past mistakes.
- Negotiate too early. If you raise the issue of
compensation, it's clear to recruiters and employers that your
primary interest is money, not opportunity. Wait until they
bring up the topic, and don't negotiate during the
interview--take a day to formulate your response.
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Ms. Voros is a consultant who writes about executive
careers, compensation, benefits and other human-resource
issues.
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